Thank you for shopping with GardenGearUSA. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help.

**Return Eligibility:**
– Items can be returned within 30 days of receipt.
– Products must be in their original condition, unused, and in the original packaging.

**How to Initiate a Return:**
1. Contact our customer service at 707-431-5617 or email us at [email protected] to request a return authorization.
2. Provide your order number and reason for the return.
3. Once approved, we will provide you with the return shipping address.

**Return Shipping:**
– Customers are responsible for the return shipping costs, except in cases of defective or incorrect items.
– We recommend using a trackable shipping service or purchasing shipping insurance for returns.

**Refunds:**
– Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
– The refund will be issued to the original payment method used for the purchase.

**Exchanges:**
– If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired product.

If you have any questions regarding our returns policy, please feel free to contact us at 707-431-5617 or via email at [email protected]. Thank you for choosing GardenGearUSA!